Students with welfare concerns, and enquiries about fees, accommodation, Centrelink benefits and applications for course-related financial support.

From time to time your circumstances may change. For example, you might have difficulty paying your fees, be experiencing problems at home, have nowhere to live or other issues that will interfere with your studies.

If you are experiencing any difficulties our Access and Disability Support Co-ordinator can help you source information and services to help you manage. These may include:

  • information and assistance with Centrelink benefits (for example eligibility for payments, application forms, criteria and entitlement figures)
  • accommodation resources
  • financial assistance through tuition fee deferments or financial hardship grounds (if eligible).
  • internal and external referrals to other services, such as counselling, family support or mediation,
  • crisis accommodation or housing services or support
  • help to formulate a budget through planning and prioritising resources
  • general advice and information.

Please contact the Access and Disability Support Co-ordinator on 8892 1612 or email

Payment Plans

Payment plans are available through an external company, DebitSuccess, to domestic students studying accredited courses.

Payment plans make it possible for you to spread the cost of your course fees over the duration of your course via weekly or fortnightly re-payments from your nominated bank account or credit card. The plan is available to learners studying at all course levels, excluding short courses, and where the tuition fee is $250 or greater.

For more information call Customer Service on 9652 0611.

AUSTUDY, ABSTUDY and Youth Allowance

Austudy is a means-tested income support scheme for full-time or equivalent full-time students. Abstudy is an income support payment scheme for Aboriginal and Torres Strait Islander students.

Austudy and/or Abstudy income support must be arranged through Centrelink, which also offers income support and employment assistance to eligible students.

Youth Allowance is a simple payment scheme for young people whether you are studying, training or looking for work. You may be eligible for Youth Allowance if you are aged between 16-24 and are studying full-time, part-time, doing two part-time courses at once, or looking for work while you study.

Prayer Room

CAE’s Prayer Room is Room B211 on level 2 of our campus at 253 Flinders Lane. It is available to all learners for prayer and quiet contemplation. Please telephone the Access and Disability Support Co-ordinator on 8892 1612 or email for more information or support in accessing this facility.