Course Summary

In today’s fast-paced and interconnected business world, effective communication skills are essential for success. Whether you’re engaging in phone conversations, participating in online or in-person business meetings, composing emails, or interacting in team chats, the ability to be heard and understood is crucial.

Course Sessions

Wednesday, 16th October - 1 class

Session ID SKBA1303C
16 Oct - 16 Oct 9:30am - 4:30pm
Location CBD
Session Fees
$229 / $218 (conc)
Julie-Anne Black

Part 1 – Be Heard Over the Phone:
In the digital age, your mobile phone is not just a device for personal communication but also a powerful business tool. Learn essential tips and techniques to ensure faster response times from colleagues, clients and leaders. Discover strategies to make your phone conversations more effective and impactful, enabling you to achieve your goals with greater efficiency.
Part 2 – Be Heard Face-to-Face and Online:
Effective communication goes beyond words. In this part of the course, you will gain valuable insights on how to leverage your voice and body language to make a lasting impression, both in face-to-face interactions and online settings. Overcome any fears or anxieties associated with speaking to strangers in person, and learn techniques to create positive connections and build rapport from the first encounter. Whether you’re meeting someone for the first time or engaging in virtual meetings, this part of the course equips you with essential skills to communicate with confidence and impact.
Part 3 – Be Heard via Email and Other Messaging:
In today’s fast-paced work environment, email and other messaging platforms play a crucial role in communication. In this part of the course you will learn how to create a sense of urgency in your written communication. Discover strategies to craft compelling messages that elicit timely and respectful responses. From structuring your emails effectively to using persuasive language, you will develop the skills necessary to ensure that your messages receive the attention they deserve.
Key Learning Points:

  • Overcoming communication barriers and ensuring prompt responses to your messages.
  • Cultivating persuasive techniques to secure action and buy-in from your managers, colleagues, clients, or stakeholders.
  • Enhancing your verbal, non-verbal, and written communication skills across various platforms.
  • Building rapport and effective relationships to foster collaboration and achieve desired outcomes.
  • Adapting communication strategies to specific contexts, whether it’s professional meetings, emails, or team interactions.
  • Leveraging technology and digital platforms for seamless and impactful communication.
  • Applying communication techniques to personal and professional settings.

This comprehensive short course equips you with the practical tools and strategies necessary to enhance your communication proficiency in any workplace setting. Through a dynamic and interactive learning experience, you will gain valuable insights and develop transferable skills that will empower you to navigate diverse professional environments with confidence.

To maximize your participation, please bring our mobile phone, notepad and pen.  You will have the opportunity to practice the techniques learned in real-time exercises and receive immediate feedback.  

Additional take-home handouts will be provided, offering you more tools, tips and techniques to further enhance your communication skills.

Last updated: July 23, 2024 04:56pm